Frequently Asked Questions - FAQ
- Do you have a shop I can visit?
- How do I search for items?
- How do I make purchases?
- Can I order over the phone?
- Can I place an order by email?
- How can I view my order?
- Can I change an existing order?
- Can I cancel my order?
- How do I remove items from my cart?
- How can I track the status of my order?
- Where's my confirmation email?
- How do I use a promotional code?
- How can I purchase a Gift Certificate for Beach Abode Living?
- What do I do if my recipient does not receive their Gift Certificate?
- What happens if something I order is out of stock?
- What currency are prices displayed in?
- Can I place an order if I live outside of Australia?
- How do I keep up to date with what's happening and new items on the site?
- What methods of payment do you accept?
- How do I pay via bank deposit or internet transfer?
- Can I pay over the phone?
- Can I pick up my item & pay cash?
- Is it safe to use my credit card?
- What if there's an error in checkout?
- How can I use a gift certificate to pay?
- How do I use a promotional code?
- Do all prices include GST?
- What shipping options do you offer?
- How are items shipped?
- Do you offer transit cover?
- Do you ship to destinations outside of Australia?
- Do you ship orders daily?
- How long will it take to receive my order?
- Why do I have to give you my email address?
- How do I track my items?
- What if I don't receive an email to track my item?
- Can I change the delivery address?
- Can I give a P.O. Box as the delivery address?
- What if I'm not home when my item is delivered?
- What do I do if I have not yet received my item/s?
Do you have a shop I can visit?
Beach Abode Living products can be purchased from this website (online) or from a shop near you. click here to view our list stockists to find a store near you.
How do I search for products?
Simply hover your cursor over the 'products' tab on the top left hand side of our website until the drop down categories appear. Then click on a category you are after. Alternatively, you can search our entire store for products or resources by typing keywords into the search tool on the top right hand corner of any page.
Add a product to your 'wishlist', 'add to compare' or 'add to cart' directly from the sub category page or for a more detailed description and product view, click on the product image. Product details, features, bonuses, reviews and more are accessible from this page, you can also add the product to your cart, or share it with friends via social media or email.
How do I order?
Once an item is added to your cart, you will be taken to your shopping cart page. You can continue shopping for more items, update quantities or delete items in your cart while you are in your checkout area. Enter a discount code, if you have one and 'proceed to checkout' then enter billing information and 'place your order'. You will receive a confirmation email for your order & upon dispatch you will receive another email with an Australia Post tracking number so you can track your item.
Can I order over phone?
Yes, of course! Call us on 07 5534 5514 to place an order and pay with a credit card over the phone.
Can I place an order by email?
Yes, you can email us with an order and we'll send you a PayPal invoice within 48 hrs.
How can I view my order?
As a member, you can view orders you have placed anytime. Simply login (top right of screen) to access 'My Account' - 'My Orders'
Can I change an existing order?
Sure, until your order has been processed, you can still make changes to it. We process orders everyday so please contact us immediately on 07 5534 5514 Mon - Fri 9-5pm EST or by email if after hours and in most circumstances we'll be able to accommodate your request. If your changes cannot be made, keep in mind that our returns policy is friendly and flexible, so most changes can be made after the order has been received.
Can I cancel my order?
If you contact us immediately on 07 5534 5514 we may be able to cancel your order before it is processed, however, if your order has already been processed, unfortunately we will not be able to cancel your order.
How do I remove items from my cart?
Remove items in your cart by clicking on the red cross next to the item. Alternatively, you may instead want to consider saving the items to your wish list for a future purchase. Items that you move to your wish list can be moved back to your shopping cart later. You can also send copies of your wish list to others in hopes of making your wishes come true!
Please note, items added to your wish list do not ensure availability. (You must login to use the wish list feature).
How can I track the status of my order?
Any orders can be viewed in "my account" area of this website. You will need to log in to view your orders. Once you have placed an order with us and payment has cleared, we will send an email with a tracking number so you can track the status of your order at any time.
Where's my confirmation email?
If you cannot find the confirmation email, please check your "junk" or "Spam" folder of your email account or contact us and we'll resend it to the email address you have stored in your 'my account'
How do I use a promotional code?
Simply enter a promotional code, if you have one, in the promotional field provided at the checkout. Ensure you don't used the 'Gift Card' code field by mistake.
How can I purchase a Gift Card for Beach Abode Living online?
Gift Cards can be purchased on our online store and may be sent to a friend or family as a gift. You can click here to purchase your Gift Card online. Upon finalising your purchase, the Gift Card number and instructions will be emailed to yourself and the designated recipients. They may be used toward the purchase of any item in our online store for 12 months simply by visiting the site.
What do I do if my recipient does not receive their Gift Card?
First, ask them to check that it is not in Junk Mail Folder of their email address. If it cannot be found, please contact us on 07 5534 5514 and we can resend the email.
What happens if something I order is out of stock?
Our website utilises a feature that displays out-of-stock items as 'out-of-stock'. You will be able to view these items, but you will not be able to add these products to your shopping cart. In the unlikely event that an item sells out within the same minute that you order, we will notify immediately. You will then have the option of choosing an alternative item, waiting for the item to be back in stock or receiving a refund.
You may notice we do have the option to purchase 'back orders' for some products because they can usually be back in stock within a short period of time. When you order an item that is available for 'back order', we will notify you of the approximate delivery time. If you have purchased other items with a back order item and the expected delivery of back order item is less than one week, your whole order may be delayed til such time as the back order item is back in stock so your whole order can be delivered together.
What currency are prices displayed in?
All prices on this site are displayed in Australian Dollars (retail prices in Australia will include GST/ wholesale prices do not include GST).
Can I place an order if I live outside of Australia?
International customers are welcome. Please note* we do not deliver to all countries. We can deliver to the US, UK, New Zealand, Cook Islands, Samoa, Fiji, Phillipines, Vanuatu, and more.
How do I keep up to date with what's happening and new items on the site?
The best way to stay informed of all the new and exciting things that are happening with BeachAbodeLiving.com.au is to add yourself to our mailing list. We'll treat you to exclusive customer discounts, show you how to discover dreamy holiday designs and let you know whenever new products arrive. join our list here
What methods of payment do you accept?
• We accept PayPal, Master Card, Visa and Bank Deposit/Internet Transfers. You can even make a one-off credit card payment via PayPal without having a PayPal account.
• All prices on this website are displayed in Australian dollars. For Australians, this includes GST. This information is subject to change without notice.
• All product prices displayed are exclusive of shipping. Shipping estimator is displayed in the shopping cart.
• If you have any problems during checkout, please call us on 0490 803 837 (Australian EST) or email us directly at firstname.lastname@example.org
How do I pay via bank deposit/internet transfer?
• If you are making a bank deposit / internet transfer, please use your full name or order number as the reference so we can detect your payment.
Beach Abode Living
BSB - 064 480 ACC - 1041 3453
Can I pay over the phone?
Yes, you can order and pay over the phone on 0490 803 837 It is recommended though, that you can see or have access to our products online so that you can tell us exactly what you'd like to order and ensure they are in stock.
Can I pick up my items & pay cash?
Unfortunately no, due to health and safety regulations you cannot pick items up from our warehouse. We do not accept cash as a payment method.
Is it safe to use my credit card?
Yes, shopping at BeachAbodeLiving.com.au is safe. Our site employs the latest version of the strongest industry encryption Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Beach Abode Living ever see it. In any instance where you suspect fraud, you need to immediately contact your credit card company, many of which now provide online guarantee. Beach Abode Living will never ask for your credit card's pin number during the checkout process. Find authentication of this site's SSL in the bottom right hand corner of the page.
What if there's an error in checkout?
If you have any technical issues while using this site, please send us an instant message via CHAT or contact our Customer Service Team on 0490 803 837 during business hours (Australian EST) or if after hours please send us an email with a phone number that we can contact you on and we will assist you as soon as possible.
How can I use a Gift Card to pay?
When you order you will be able to enter your Gift Card number at the checkout. The full amount of the Gift card will be deducted from your order total. If your Gift Card is more than the total purchase, the total purchase amount will be deducted from your Gift Card, and you will be able to use the remaining amount for future purchases. Gift Cards are valid til midnight EST on the date they expire. Gift Cards are not redeemable for cash.
How do I use a promotional code?
Simply enter a promotional code (if you have one) at the checkout to receive the advertised discount. Promotional codes are vaild til midnight EST on the date they expire.
Do all prices include GST?
• Yes for Australian retail customers, all prices include GST, but for wholesale customers and international shoppers, the wholesale price does not include GST.
What shipping options do you offer?
Enjoy FREE SHIPPING (with signature & tracking) - Australia Wide for retail orders over $100 except on orders that contain cushion inserts. As these are considered bulky items, they have a shipping charge that is calculated based on your postcode. This will be added to the total at checkout. For an acurate shipping quote, add items to your cart and fill in details for a quote.
All orders under $100 that do not contain cushion inserts are just $9.95 shipping Australia Wide. (flatrate)
Opt for Express shipping if you'd like your item to be delivered super fast.
Standard: Delivery time is usually within 2-3 business days and includes registered eParcel with tracking and signature so you can check the status of your order every step of the way. For an estimated delivery time, please see the table below.
# Service guaranteed to Township only.
† Service guaranteed to Mail Centre Post Office Boxes only.
‡ Next business day delivery to roadside addresses or offshore islands is not guaranteed.
* Next business day delivery to remote areas and roadside delivery addresses is not guaranteed.
For complete network details, please ask post office staff.
Express: FAST overnight delivery to destinations within the express post network. Express delivery may be calculated by either actual weight (kg) or cubic weight (length x width x height in cm x 250), whichever is greater.
The Express Post network covers 80% of Australian business addresses, private addresses and post office boxes. If your item is for an address outside this network, we'll use the fastest possible transport links, but it won't be covered by our Next Day Guarantee.
Table 2 - Express Post Network - For next business day delivery,
Express Post items can be sent between all locations listed below.
How are items shipped? (& are they insured?)
We carefully wrap and pack your items to ensure they arrive safely and we use Australia Post Standard eParcel and Express shipping options as well as a range of fast and reputable courier services to get your items to you as quickly as possible.
Most shipments are trackable however they are only insured at your request for a small fee. *Please contact us if you require transit cover. Beach Abode Living take is not responsible or liable for items lost in transit. Please refer to the 'shipment update' email sent after your item is shipped for info on tracking your order.
Do you ship to destinations outside Australia?
At this stage, we only ship items to destinations recognised by our shipping calculator. If you live outside of Australia and you find that shipping on our website isn't supported by the calculator in the cart/checkout area, please contact us for a postage quote and we'll see what we can do.
Do you ship items daily?
Yes, we pack and ship items every week day. (Except on public holidays) to ensure you get your items as fast as possible.
How long will it take to receive my order?
Delivery times will depend on the delivery option you choose. For instance, choosing the STANDARD shipping option which is an Australia Post delivery, may take between 1 to10 days depending on the distance your postcode is from our warehouse in QLD.
However you can also choose faster delivery options like EXPRESS post which is usually an overnight delivery service if you are within the express post network. Once your item has been dispatched, you will receive an email that includes an estimated date of delivery. For more information, please contact us or see the Australia Post website for estimated delivery times for a range of delivery options.
Why do I have to give you my email address?
An email address is required so we can send you confirmation of your order and tracking information once your parcel has been sent.
How do I track my items?
Once you item has been dispatched from our warehouse, the 'shipment update' email you receive will notify you of the estimated date of delivery, plus a unique tracking number and procedure for how to track your item. Visit auspost.com.au/track/ to track your item now.
What if I don't receive an email to track my item?
Please contact us if you can't find the email and we'll resend it to the email address given in your account. Please ensure the email address in your 'My Account" is up to date. If you have trouble logging in, contact us for assistance.
Can I change the delivery address?
As soon as the items have been paid for, your order is sent to our warehouse for dispatch however, if you realise straight after you've checked out that your address was incorrect and you contact us immediately via phone or email, we may be able to intercept the order and change the shipping details for you before they are sent, but there are no guarantees that we'll be able to change it in time, so please double check your shipping address before you checkout. Simply access your account where you see the "My Account" tab at the top of the page and update personal details there.
Can I give a P.O. Box as a delivery address?
Yes, unless you are having recycled plastic mats delivered, you can have a P.O. Box as the delivery address.
What if I'm not home when my item is delivered?
If you are not home to sign for your parcel, a card will be left in your letter box notifying you that the item has been taken to your local Australia Post Office or if a courier company is delivering your item, you may have to contact them directly to arrange a suitable time for redelivery.
What do I do if I have not yet received my items?
First, we suggest you try to track your item online using the tracking number provided in the email. Sometimes things can just take a little longer than expected and its easy to see where your parcel is at any time using the online tracking tool. If this doesn't answer all your questions, please feel free to contact us and we'll follow up on the delivery of your item. If you have purchased transit cover and your item goes missing, please contact us so we can authorise an investigation into the missing parcel.
What is your Return Policy?
OUR RETURNS POLICY
- Beach Abode Living is willing to replace an item that is flawed due to manufacturing faults.
- Unless returned goods are deemed to have a genuine manufacturer's fault, exchanges and refunds may not be provided.
- Beach Abode Living has the right to assess the condition of returned goods prior to offering a refund or exchange.
- Upon acceptance of a returned faulty item, an exchange will be given. If the original design/size is unavailable, a refund will be provided.
- Refunds may be issued in the form of a store credit or money back at the discretion of Beach Abode Living.
- Any returned item/s must be in new and unused condition, unwashed or damaged with tags and in original packaging. If not, refund may be void.
- Returned items that have been misused, washed or damaged due to neglect or failure to follow care instructions on the label do not qualify for a refund or replacement.
- Postage costs incurred by the customer for return of faulty goods will be reimbursed or a reply paid label will be provided for the customer.
- Returns will be accepted up to 30 days from date of purchase.
Questions or Queries related to the return of goods should be directed to email@example.com or call the office during business hours.
How do I return an item I bought?
CLICK HERE here for hassle free returns