Returns, Exchanges and Refund Policy
30 Day Money Back Guarantee*
Beach Abode Living is willing to replace any item that is flawed due to manufacturing faults up to 30 days after it was originally purchased. If the original design is unavailable, a refund will be provided. Beach Abode Living has the right to assess the condition of returned goods prior to offering a refund or exchange. Unless the goods are deemed to have a genuine manufacturer's fault, exchanges and refunds may not be provided. If you would like to return an item/s due to "change-of-mind", please call us on 07 5534 5514.
* Conditions apply - please read our Return Policy below for details.
Want To Return An Item That Wasn't Quite Right For You?
If the item you purchased was not damaged or faulty, but when you received it you realised it was just not quite right for you and you wish to return it, please call us on 07 5534 5514 or email email@example.com
*Please note: the customer is responsible for all postage costs for change-of-mind returns.
Want To Return an Item?
Please print & fill out the Returns Form below and return it to us with your items to the return address below:
When Will My Claim Be Processed?
As soon as your return is received and processed by our team, you will receive a confirmation email from us to let you know. We will always do our best to process all returns as soon as possible however please allow up to 5 working days for us to notify you that we have received your return. If you have posted your return but haven’t heard back within that time, please call us on 07 5534 5514 or email us at firstname.lastname@example.org and we will follow this up for you.
We recommend you send items back using a registered, trackable or insured postage method, such as a flat rate Australia Post satchel. Please post items for return with the completed Returns Form to:
Beach Abode Living
Att: Online Returns
P.O. BOX 394
Elanora QLD 4221
Your satisfaction is our number #1 priority, so please take the time to familiarise yourself with the following conditions:
OUR RETURNS POLICY
- Beach Abode Living is willing to replace an item that is flawed due to manufacturing faults. (For change-of-mind returns please email or call)
- Unless returned goods are deemed to have a genuine manufacturer's fault, exchanges and refunds may not be provided.
- No Refunds will be granted on Sale Items.
- Beach Abode Living has the right to assess the condition of returned goods prior to offering a refund or exchange.
- Upon acceptance of a returned faulty item, an exchange will be given. If the original design/size is unavailable, a refund will be provided.
- Refunds may be issued in the form of a store credit or money back at the discretion of Beach Abode Living.
- Any returned item/s must be in new and unused condition, unwashed or damaged with tags and in original packaging. If not, refund may be void.
- Returned items that have been misused, washed or damaged due to neglect or failure to follow care instructions on the label do not qualify for a refund or replacement.
- Postage costs incurred by the customer for return of faulty goods will be reimbursed or a reply paid label will be provided for the customer.
- Postage costs incurred by the customer for return of non-faulty goods (ie change-of-mind) are the sole responsibility of the customer.
- Returns will be considered up to 30 days from date of purchase.
Questions or Queries related to the return of goods should be directed to email@example.com or call the office during business hours: 07 5534 5514